User Login

     Cancel

Terms & Conditions

 

Please read the terms and conditions ("Terms and Conditions") set out below carefully before ordering any Goods or Services from this Website. By ordering any Goods or Services from this Website, by phone, or by our mobile applications you agree to be bound by these Terms and Conditions.

Section 1: Introducing We are ‘Owl City’, a brand of http://www.owlcity.com.sg, unless otherwise stated.

Section 2:Agreement’ is referred to these terms & conditions, the privacy policy or agreement form and payment instructions provided to you.

Section 2.1: “ Private Policy” means the policy displayed on our website which detailed how we collect and store your personal/company’s data.

Section 2.2: you", "your" and "yours" are references to you the person accessing this Website and ordering any Goods or Services from the Website or from any other channel provided by Owl City.

Section 2.3: "we", "us", "our", and "Owl City " are references to the Company.

Section 2.4: “Goods” is reference to any goods which we may offer to sale from website from time to time

Section 2.5: “Computer” means your computer, notebook computer, personal digital assistant, mobile phone or other electronic device used to access this Site or the Services.

Section 2.6: Content” means materials, information, news, advertisements, listings, data, input, text, songs, audio, video, pictures, graphics, software, blogs, webcasts, podcasts, broadcasts, messages, software, comments, suggestions, ideas and other content.

Section 2.7: “Member” means a registered member of the Site.

Section 2.8: Member Conditions” means the terms and conditions applicable to Members accessible.

Section 2.9: Servers” means the computer software, systems and servers hosting, operating, managing, providing or contributing to the Site and the Services.

Section 2.9.1: "Participating Restaurant" is a third party, which has agreed to co-operate with the Company to prepare and/or deliver the Goods or Services.

Section 3: Site & Services

Section 3.1: This Site is owned and maintenance by Owl City.com.sg

Section 3.2: Owl City may offer one or more of the following services on or through the Site (each a “Service” and collectively the “Services”):

Section 3.2.1: real-time reservation engine for partner restaurants linked to CHOPE table management systems

Section 3.2.2: access to a collection of information, news, data, text, listings, graphics, images, videos, audio files, podcasts, webcasts and other types of works regarding both partner restaurants and others

Section 3.2.3: search and/or filter engines or tools;

Section 3.2.4: Any contract for the supply of reservation or purchasing from this Website is between you and the Participating Restaurant; for the supply of Goods or Services from this Website any contact is between you and OwlCity.com.sg. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

Section 3.2.5: Please note that some of our Goods may be suitable for certain age ranges only. You should check that the product you are ordering is suitable for the intended recipient.

Section 3.2.6: ‘Alcohol’ beverages or any alcohol content purchases has to be 18 years and above as noted by law.

Section 3.2.7: When ordering from this Website you may be required to provide an e-mail address and password. You must ensure that you keep the combination of these details secure and do not provide this information to a third party.

Section 3.2.8: We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the Website.

Section 3.2.9: Any order that you place with us is subject to product availability, delivery capacity and acceptance by us and the Participating Restaurant. When you place your order online, we will send you an email to confirm that we have received it. This email confirmation will be produced automatically so that you have confirmation of your order details. You must inform us immediately if any details are incorrect. The fact that you receive an automatic confirmation does not necessarily mean that either we or the Participating Restaurant will be able to fill your order. Once we have sent the confirmation email we will check availability and delivery capacity.

Section 3.3: If the ordered Food Delivery and delivery capacity is available, the Participating Restaurant will accept the contract and confirm it to OWLCITY.COM.SG

Section 3.3.1: any other features, content or applications that OWLCITY.COM.SG may offer at the Site from time to time in its sole and absolute discretion.

Section 4: Price & Payment

Section 4.1: Any contract for the supply of Food Delivery from this Website is between you and the Participating Restaurant; for the supply of Goods or Services from this Website any contact is between you and OWLCITY.COM.SG. You agree to take particular care when providing us with your details and warrant that these details are accurate and complete at the time of ordering. You also warrant that the credit or debit card details that you provide are for your own credit or debit card and that you have sufficient funds to make the payment.

Section 4.2: All prices listed on the Website are correct at the time of publication; however, we reserve the right to alter these in the future. Prices are inclusive of the relevant sales tax and delivery charges. We also reserve the right to alter the Goods or Services available for sale on the Website and to stop listing restaurants, Goods or Services.

Section 4.3: All prices listed on the Website from the menu by the Participating Restaurant listed on the Website reflect the price the Participating Restaurant or the third party provider charges at the time of listing. We give great care to keep them up to date. In case the price listed is not current and the restaurant informs us immediately after placing the order, we will contact you to inform you about the price difference and you can choose to opt-out of the order.

Section 4.4: All prices listed on the Website for Goods and Services by OWLCITY.COM.SG reflect the price at the time of listing. We give great care to keep them up to date. In the case the price listed is not current, we will contact you to inform you about the price difference and you can choose to opt-out of the order.

Section 4.5: If you choose online payment, you must pay for your order if you choose to order your food online or else pay on that day when dining. To ensure that shopping online is secure, your debit/credit card details will be encrypted to prevent the possibility of someone being able to read them as they are sent over the internet. Your credit card company may also conduct security checks to confirm it is you placing the order. 

Section 5: Intellectual Property

Section 5.1: The copyright, patents, trademarks, registered designs and all intellectual property rights in the Services, the Site, and all OWLCITY.COM.SG Content, including without limitation the copyright in the compilation of all User Content, shall vest in and remain with OWLCITY.COM.SG.

Section 5.2:

The trademarks, logos and service marks ("Marks") displayed on this Site are the property of OWLCITY.COM.SG or other third parties, and all rights to the Marks are expressly reserved by OWLCITY.COM.SG or relevant third parties. You are not permitted to use any Marks without the prior written consent of OWLCITY.COM.SG or such third party. OWLCITY.COM.SG and its subsidiaries aggressively enforce their intellectual property rights to the fullest extent of the law. The name of OWLCITY.COM.SG or any other Marks may not be used in any way, including in any advertising or publicity, or as a hyperlink without prior written permission of OWLCITY.COM.SG.

Section 5.3: The domain name on which the Site is hosted on is the sole property of OWLCITY.COM.SG and you may not use or otherwise adopt a similar name for your own use.

Section 5.4: if you have any questions or concerns about these Website Conditions or any issues raised in these Website Conditions or on the Site, please contact us at: contactus@owlcity.com.sg

Section 6: Online Conduct

Section 6.1: to comply with these Website Conditions, and such other notices or guidelines that may be posted on the Site by OWLCITY.COM.SG from time to time (which are hereby incorporated by reference into these Website Conditions);

Section 6.2: not to use any Service or OWLCITY.COM.SG Content for any unlawful purpose, and to comply with all applicable laws and regulations, including without limitation, copyright law.

Section 6.3: not to hack into, interfere with, disrupt, disable, over-burden or otherwise impair the proper working of the Site, Services or Servers, which shall include but is not limited to denial-of-service attacks, spoof attacks, session hacking, sniffing, tampering, reverse engineering or reprogramming; and not to use the Account of another Member at any time, whether with or without his/her permission.

Section 7: Linked Sites

Section 7.1: Linked Sites There may be a number of links on our Website to third party Websites which we believe may be of interest to you. We do not represent the quality of the Goods or Services provided by such third parties nor do we have any control over the content or availability of such sites. We cannot accept any responsibility for the content of third party Websites or the Services or Goods that they may provide to you.

 

Section 8: Complaints

Section 8.1: Complaints We take complaints very seriously and aim to respond to your complaints within 5 business days. All complaints should be addressed to contactus@owlcity.com.sg.

Section 9: Data use & Privacy

Section 9.1: Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

Section 10: Cancellation/Termination

Section 10.1: You must notify the participating restaurant immediately if you decide to cancel your order, preferably by phone, and quote your order number. If the restaurant accepts your cancellation, no cancellation fee applies. If the restaurant refuses cancellation, e.g. because preparation of Food has been completed and/or delivery personnel has already been dispatched, it may not be cancelled. We will not be able to refund any order, which has been already dispatched.

Section 10.2: We may cancel a contract if the product is not available for any reason. We will notify you if this is the case and return any payment that you have made;

Section 10.3: If the cancellation was made in time and once the restaurant has accepted your cancellation, we will refund or re-credit your debit or credit card with the full amount within 14 days, which includes the initial delivery charge (where applicable) which you paid for the delivery of the Goods or the Services, as applicable.

Section 10.4: You agree that OWLCITY.COM.SG has the right in its sole and absolute discretion and without notice to restrict, suspend, or terminate your Account and/or your access to all or any part of the Site or Services, without assigning any reason.

Section 11: Limitation of liability

Section 11.1: Great care has been taken to ensure that the information available on this Website is correct and error free. We apologize for any errors or omissions that may have occurred. We cannot warrant that use of the Website will be error free or fit for purpose, timely, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website and we do not make any warranty whatsoever, whether express or implied, relating to fitness for purpose, or accuracy.

Section 11.2: By accepting these terms of use you agree to relieve us from any liability whatsoever arising from your use of information from any third party, or your use of any third party website, or your consumption of any food or beverages from a Participating Restaurant. 

Section 11.3: his does not affect your statutory rights as a consumer. If we are found liable for any loss or damage to you such liability is limited to the amount you have paid for the relevant Goods or Services. We cannot accept any liability for any loss, damage or expense, including any direct or indirect loss such as loss of profits to you, howsoever arising. This limitation of liability does not apply to personal injury or death arising as a direct result of our negligence.

Section 11.4: We do not accept any liability for any delays, failures, errors or omissions or loss of transmitted information, viruses or other contamination or destructive properties transmitted to you or your computer system via our Website

Section 11.5: We shall not be held liable for any failure or delay in performing Services or delivering Goods where such failure arises as a result of any act or omission, which is outside our reasonable control such as an act of God or those of third parties.

Section 11.6: If we have contracted to provide identical or similar order to more than one Customer and are prevented from fully meeting our obligations to you by reason of an Event of Force Majeure, we may decide at our absolute discretion which orders we will fill and to what extent.

Section 11.7: The products sold by us are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the Website or for any products or services purchased from us.

Section 11.8: We have taken all reasonable steps to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers or those of third parties.

Section 11.9: OWLCITY.COM.SG reserves the right to investigate notices of copyright, trademark and other intellectual property infringement (“Infringement”) in respect of OWLCITY.COM.SG Content, User Content and other material on the Site (“Infringing Material”) and take appropriate action. If you believe that your work has been used or copied in a way that constitutes Infringement and such Infringement is occurring on this Site, please notify OWLCITY.COM.SG in writing immediately in the form and containing the information prescribed by the Singapore Copyright Act (Cap. 63) (“Infringement Notice”).